Terms & Conditions

Overview

Welcome to Kake Di Rasoi, your go-to destination for delicious, freshly prepared meals delivered to your doorstep. By using our website, mobile platform, or placing an order, you agree to the following Terms & Conditions.

These terms are designed to ensure a smooth, transparent, and safe experience for all our customers.

1. Eligibility

*You must be 18 years or older to place an order.
*By using our platform, you confirm that:
-All details provided are accurate
-You are legally capable of entering into a binding agreement
*We reserve the right to refuse service if any information is found to be false.

2. User Responsibilities

*You will not:
-Provide fake delivery details
-Misuse discount offers or payment systems
-Attempt to harm or disrupt our service/platform
*Any misuse may lead to account suspension or permanent ban.

3. Food & Service Disclaimer

*All dishes are freshly prepared and may have:
-Slight variations in presentation, taste, or portion
*Customers must:
-Check ingredients if they have allergies
-Inform us of any dietary restrictions (if applicable)
*We are not liable for allergic reactions if not informed in advance.

4. Pricing & Availability

*Certain items may be:
-Out of stock
-Temporarily unavailable
*In such cases:
-We may offer an alternative OR
-Cancel the order with a refund

5. Orders & Acceptance

*Once an order is successfully placed on Kake Di Rasoi, you will receive an order confirmation notification via SMS, call, or app/website.
*In case of cancellation, you will be notified and refunded (if prepaid).
*Please ensure all delivery details are accurate for smooth processing.

6. Delivery Policy

*Delivery time shown is an estimate, not a guarantee.
*Delays may occur due to:
-Traffic conditions
-Weather issues
-High order volume
*Please ensure:
-Someone is available at the delivery location.
*Failed delivery attempts may not be eligible for refunds.

7. Cancellation Policy

*Orders can be cancelled only if:
-They are not yet prepared or dispatched
*Once preparation begins:
-Cancellation may not be possible
*We may cancel orders due to:
-Unavailability

8. Refund & Replacement Policy

*Refunds/replacements may be provided in case of:

-Wrong order delivered
-Missing items
-Damaged or spilled food

Conditions:
Complaint must be raised within a reasonable time (preferably within 1–2 hours of delivery)
Proof (images/videos) may be required

*Refund Timeline:
5–7 business days (depending on payment method)

9. Payments

*We accept:
-Online payments (UPI, cards, wallets)
-Cash on Delivery (if available)
*All payments must be completed before order processing (except COD).
*In case of payment failure:
-Order will not be confirmed

10. Offers & Discounts

*All offers are time-bound, non-transferable, and valid only as per specified terms.
*Discounts are applicable only as per the stated terms at the time of ordering.
*We reserve the right to:
-Modify or cancel offers anytime
*Any discount applied will be reversed if the order is cancelled or refunded.

11. Account & Data

*You may be required to provide:
-Name
-Phone number
-Address
*You are responsible for maintaining confidentiality.
*We ensure your data is handled securely (refer to Privacy Policy).

12. Intellectual Property

*All content on our platform (logo, images, text, branding) belongs to Kake Di Rasoi.
*Unauthorized use or copying is strictly prohibited.

13. Changes to Terms

*These Terms may be updated anytime.
*Continued use of our service means you accept the updated Terms.

14. Governing Law

*These Terms & Conditions are governed by the laws of India.
*All services provided by Kake Di Rasoi are operated from Noida, Uttar Pradesh.

17. Contact & Support

*For any queries, complaints, or feedback:

📞 Phone: +91-9266097770
📧 Email: info@kakedirasoi.com
📍 Location: D-85/17, Opp D-150 Village Hoshiyarpur
Sec. 51, Noida, UP. 201301